Policies and FAQ

Contact us: [email protected]

Returns and Exchange: We do not accept returns, exchanges and refunds. If products are damaged from mailing, feel free to send in a ticket or contact us by email. 

Damaged or Lost mail does not include:

  • Lost delivery due to an inaccurate address provided.


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Shop currency: The shop is in Singapore Dollar (SGD)

Payment types: We accept stripe, Paylah! and Paynow. For Paylah! and Paynow orders, please dm us on Instagram, @xiaopanggege.official. 

Processing time: Orders will be shipped in 3-7 working days.

Shipping: All parcels are shipped by Singapore Post. Parcels would take around 2 days to reach after being shipped.